Politique d’expédition

Shipping Policy

We currently ship within Canada only.

Tests purchased through Wise Canary (Genetrack tests)

•          Shipping schedule: orders placed before 2:00 PM Pacific on business days ship the same day. Orders placed after this time, or on weekends or holidays, ship the next business day.

•          Who ships your kit: your kit ships directly from our laboratory partner, Genetrack Biolabs.

•          Shipping cost: shipping of your kit is included in the price.

•          Returning your samples: return postage is included. Follow the instructions and return materials in your kit. Please send samples within 6 months of purchase (see our Refund Policy).

•          Your results: Genetrack provides results through its secure online platform, where you can also track your sample once it reaches the lab.

Tests purchased from dnaPower

dnaPower orders are placed and shipped by dnaPower. For Canadian customers, dnaPower includes paid return postage for cheek-swab samples, and processing takes about 3–5 weeks once your swab reaches its lab. See dnaPower’s shipping page for details.

Address accuracy and lost packages

Please double-check your shipping address at checkout. If you notice a mistake, email us right away; we can correct it only before your kit ships. If your kit hasn’t arrived within 10 business days of your order, contact hello@wisecanary.ca and we’ll follow up with the lab and the carrier.