Refund policy

Refund Policy

Wise Canary Testing is operated by New Leaf Neuro Corp. Our tests are processed by independent laboratories, so our refund terms follow each laboratory’s own policy.

Tests purchased through Wise Canary (Genetrack tests)

These terms follow the refund policy of our laboratory partner, Genetrack Biolabs.

•          Refund requests must be made within 30 days of your order date. After 30 days, the test is non-refundable.

•          Cancelled before your kit ships: a refund can be given, less an administration fee of $35.

•          Cancelled after your kit ships: a 50% refund will be applied to the unused kit, minus the shipping fee.

•          Once your samples are sent to the lab or testing has begun: non-refundable.

•          Kit expiry: you have up to 6 months from purchase to use your kit and send your samples back to the laboratory for testing. After that, your test account is inactivated and a $50 reactivation fee applies. Kits not used within 1 year of purchase are closed.

•          Lost kits or samples the lab can’t process: contact us and we’ll help with the next step.

To request a refund, email hello@wisecanary.ca with your order number. We’ll take care of the rest. Approved refunds go back to your original payment method.

Tests purchased from dnaPower

dnaPower tests on our site are bought directly on dnaPower’s website through an affiliate link, so dnaPower’s refund policy applies and Wise Canary can’t issue refunds for them. Under dnaPower’s policy, purchases are final once a kit has been sent, used, activated, registered or returned to the lab; earlier cancellation requests are at dnaPower’s discretion; and an unsuitable sample doesn’t automatically qualify for a refund. Contact dnaPower Customer Care at customercare@dnapower.com.

Disagreement with a test result is not grounds for a refund. This policy doesn’t limit any rights you have under applicable consumer protection law.